Davivienda lists its service lines by city on the official site and app — the only two places a bank number should ever come from. Vishing calls impersonating «Davivienda security» are a running scam; the real bank does not ask for keys or codes, ever.
Emergencies first
Card block, suspicious movement: the app does it instantly, 24/7. DaviPlata has its own in-app support flow — most «my DaviPlata doesn't work» cases resolve there without a call.
What deserves the phone line
Claims needing a case number, insurance attached to products, mortgage paperwork stages. Call with ID and last statement at hand. For contractual disputes, the written PQR through the site creates the record that wins later.
Frequently asked questions
Where is Davivienda's official phone number?
On the official website and inside the app, listed per city. Never trust numbers from ads, messages or callers.
How do I block a Davivienda card?
In the app, immediately and 24/7. The replacement is requested in the same flow. DaviPlata has its own support inside its app.
Does Davivienda call to ask for codes?
Never. Any caller asking for keys, codes or card numbers is a scammer — hang up and call back through the app's number.